About Jade

What is jade?

Jade refers to two different minerals: jadeite and nephrite. Both have been treasured for thousands of years for their beauty and cultural significance. Jadeite is generally more valuable and comes in a wider range of colors, while nephrite is more traditional and often more affordable.

What is the difference between jadeite and nephrite?

Jadeite and nephrite are two different minerals that are both called jade:

·       Jadeite: Harder (6.5-7 Mohs), denser, glass-like luster, wider color range including imperial green and lavender

·       Nephrite: Softer (6-6.5 Mohs), less dense, oily luster, typically green, white, or gray

Both are genuine jade, but jadeite is generally more valuable.

What is Type A jade?

Type A jade is natural, untreated jade that has only been cut, polished, and shaped. It has not been acid-washed, impregnated with resin, or dyed. Type A jade holds the highest value and is recommended for investment and collection.

How can I tell if jade is real?

There are several methods to identify real jade:

·       Visual test: Look for natural internal patterns and glass-like luster

·       Sound test: Real jade produces a clear, bell-like sound when tapped

·       Weight test: Real jade feels heavy for its size

·       Certificate: The most reliable method is a gemological certificate

For detailed instructions, read our blog post: How to Tell If Jade Is Real

Purchasing

How do I choose the right jade bangle size?

To find your perfect jade bangle size:

1.     Close your fingers together and tuck your thumb into your palm

2.     Measure the widest part of your hand across the knuckles

3.     Use our size chart to find your diameter

4.     When in doubt, choose the larger size

For detailed instructions, read our blog post: How to Measure for a Jade Bangle

What colors of jade do you offer?

We offer a wide range of jade colors:

·       Green: From light apple green to deep imperial green

·       Lavender: From light lilac to deep purple

·       White/Ice: From opaque to highly transparent

·       Yellow: From pale to deep golden

·       Red: From light coral to deep crimson

·       Black: Opaque to semi-transparent

For more information, read our blog post: Understanding Jade Colors

Do your jade pieces come with certificates?

Yes, all our jade pieces come with a certificate of authenticity. Our certificates verify that the jade is natural Type A jadeite, untreated and authentic. We work with reputable gemological laboratories to ensure the quality and authenticity of our products.

What metals do you use in your jewelry?

We use high-quality precious metals in our jewelry:

·       18K Gold: Yellow gold, white gold, and rose gold

·       14K Gold: For more affordable options

·       925 Sterling Silver: For silver settings

All our metals are hallmarked and guaranteed for quality.

Shipping & Delivery

Do you ship internationally?

Yes, we offer free worldwide shipping to over 28 countries. Our shipping destinations include:

·       North America: United States, Canada

·       Europe: United Kingdom, Germany, France, Italy, Spain, and more

·       Asia Pacific: Australia, New Zealand, Singapore, Hong Kong, and more

·       Middle East: United Arab Emirates, Israel

How long does shipping take?

Shipping times vary by destination:

·       Express shipping (DHL/FedEx): 5-10 business days

·       Standard shipping: 15-30 business days

All orders include tracking numbers so you can monitor your shipment.

How much does shipping cost?

We offer free worldwide shipping on all orders. There are no hidden fees or additional charges for shipping.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment on the carrier website.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days for a full refund.

To be eligible for a return:

·       The item must be in its original condition

·       The item must include all original packaging and certificates

·       The return must be initiated within 30 days of delivery

How do I return an item?

To return an item:

5.     Contact our customer service at info@purejade.store

6.     Provide your order number and reason for return

7.     We will provide you with a return shipping label

8.     Pack the item securely with all original packaging

9.     Ship the item back to us

10.  Once we receive and inspect the item, we will process your refund

How long does it take to receive a refund?

Once we receive and inspect your returned item, we will process your refund within 3-5 business days. The refund will be credited to your original payment method.

Can I exchange an item?

Yes, we offer exchanges within 30 days of delivery. Contact our customer service to arrange an exchange.

Jade Care

How should I care for my jade jewelry?

To keep your jade jewelry looking beautiful:

·       Clean with mild soap and lukewarm water

·       Avoid harsh chemicals, extreme heat, and hard impacts

·       Store in a soft pouch when not wearing

·       Remove before swimming, exercising, or using cleaning products

For detailed care instructions, read our blog post: How to Care for Jade

Can I wear jade every day?

Yes! Regular wearing is actually beneficial for jade. The natural oils from your skin help maintain the jade luster and translucency. Just be mindful of situations where impact or chemical exposure is possible.

Can I wear jade in the shower?

While brief exposure to water will not damage jade, shower products like shampoo and body wash can leave residue. We recommend removing jade before showering to keep it clean and beautiful.

What should I do if my jade breaks?

If your jade breaks, do not try to repair it yourself. Contact a professional jeweler who specializes in jade repair. Depending on the damage, they may be able to stabilize cracks or set the jade in a new piece of jewelry.

Payments

What payment methods do you accept?

We accept the following payment methods:

·       PayPal

·       Credit and debit cards (Visa, Mastercard, American Express)

·       Apple Pay

·       Google Pay

Is it safe to pay on your website?

Yes, our website uses SSL encryption to protect your payment information. We do not store your credit card details on our servers. All payments are processed through secure payment gateways.

Do you offer payment plans?

Currently, we do not offer payment plans. However, we are working on adding this option in the future.

Certification & Authenticity

What certifications do your jade pieces have?

All our jade pieces come with certificates of authenticity that verify:

·       The jade is natural Type A jadeite

·       The jade is untreated (no acid washing, resin, or dye)

·       The specific properties of the jade (color, transparency, etc.)

We work with reputable gemological laboratories to ensure the quality and authenticity of our products.

How can I verify my certificate?

You can verify your certificate by:

·       Checking the certificate number on the issuing laboratory website

·       Contacting the laboratory directly with your certificate number

·       Comparing the certificate details with the physical jade

What if my jade does not match the certificate?

If you believe your jade does not match the certificate, please contact us immediately. We will investigate the issue and provide a resolution, which may include a refund or replacement.

Custom Orders

Do you offer custom jade jewelry?

Yes, we offer custom jade jewelry services. If you have a specific design in mind, please contact us to discuss your requirements. We can create custom pieces based on your preferences for jade color, metal type, and design.

How long does a custom order take?

Custom orders typically take 4-6 weeks to complete, depending on the complexity of the design and availability of materials. We will provide you with a timeline when you place your order.

Can I engrave my jade jewelry?

Yes, we offer engraving services for our jade jewelry. You can engrave names, dates, or special messages on the metal settings. Contact us to discuss your engraving requirements.

Contact Us

How can I contact customer service?

You can reach our customer service team through:

·       Email: info@purejade.store

·       Contact form on our website

We typically respond within 24 hours during business days.

What are your business hours?

Our customer service team is available:

·       Monday to Friday: 9:00 AM - 6:00 PM (EST)

·       Saturday: 10:00 AM - 4:00 PM (EST)

·       Sunday: Closed

We respond to emails within 24 hours during business days.

Where are you located?

We are an online jewelry store specializing in natural jadeite jade jewelry. Our jade is sourced from trusted miners and our jewelry is handcrafted by